Terms & conditions

Last updated 6 October 2026

Who I am

Bright Crafts is run by [Business name], a sole trader based at [Address line], [Town], East Sussex [Postcode]. You can contact me at hello@brightcrafts.co.uk.

Ordering

When you place an order you'll get an email confirming I've received it and that payment has gone through. The contract between us starts at that point. If I can't fulfil your order, for example because a one-of-a-kind piece sold at a stall at the same moment, I'll tell you and refund you in full.

Prices and payment

Prices are in pounds sterling (£). I am not registered for VAT, so no VAT is charged. Delivery is shown before you pay. Payment is taken by PayPal; I never see or store your card details.

Delivery

I only deliver to addresses in the United Kingdom. Posting times are on the Delivery & returns page. Delivery times are estimates and depend on Royal Mail.

Made-to-order items

Some pieces are knitted after you order, in the colour or size you choose. The product page shows roughly how long this takes. Because they are made to your choice, they can't be returned for a change of mind (see below).

Cancelling and returns

Under the Consumer Contracts Regulations you can cancel an order for ready-made items within 14 days of receiving them, without giving a reason. Email me to let me know, then return the item unworn within 14 days of telling me. I'll refund the item price and the original delivery cost within 14 days of receiving it back. You pay the cost of returning it.

This right doesn't apply to items made to your specification, such as made-to-order pieces in a colour or size you chose.

Faulty items

Your rights under the Consumer Rights Act 2015 are not affected. If something arrives damaged or isn't as described, contact me and I'll repair, replace or refund it.

Liability

Handmade items vary slightly, and colours on screen may differ a little from the real yarn. Follow the care instructions on each product. Nothing in these terms limits liability that can't be limited by law.

Law

These terms are governed by the law of England and Wales.